As of November 27, 2023

Introduction

This Privacy Notice describes how we, IrieLift and/or its affiliates, collect, store, use, process, retain, transmit, disclose and protect your personal information.
This Privacy Notice applies to all users of our mobile applications (including the User Application, Merchant Application, and Driver Application), websites, services, and products (together, “Apps”), unless covered by a separate Privacy Notice.

This Privacy Notice is provided in a layered format so you can click through to the specific areas described below.
Please read this privacy notice carefully to ensure you understand our data protection practices. We want to make this easier to understand, so we've written a summary that highlights all the important points. Unless otherwise defined, all capitalized terms used in this Privacy Notice shall have the same meaning ascribed to them in the Terms of Use applicable between you and IrieLift.

Acknowledgment and approval

By accepting this Privacy Notice, you acknowledge that you have read and understood this Privacy Notice and that you accept all of its terms. In particular, you consent and consent to our collecting, using, sharing, disclosing, storing, transferring or otherwise processing your personal information in accordance with this Privacy Notice.
In circumstances where you provide us with personal information about other individuals (such as personal information about your spouse, family members, friends or other third parties), you represent and warrant that you have obtained that individual's consent, and that you hereby consent to, on behalf of that individual, collect their information. Personal information, use, disclosure and processing.
You may withdraw your consent to any or all collection, use or disclosure of your personal information at any time by providing reasonable written notice to us using the contact details listed below. You may also withdraw your consent to us sending you certain communications and information via any “unsubscribe” or “unsubscribe” method provided in our communications to you. Depending on the circumstances and the nature of the consent you are withdrawing, you should understand and acknowledge that after you withdraw consent, you may no longer be able to use the Application or Services. Withdrawing your consent may result in the termination of your account or contractual relationship with us, with all accrued rights and obligations remaining fully reserved. Upon receipt of your notice of withdrawal of consent to any collection, use or disclosure of your personal information, we will inform you of the potential consequences of such withdrawal so that you can decide whether you actually wish to withdraw consent.

summary
What information do we collect about you?

We collect personal information when you use our applications. We also collect device and technical information from you, and any other information you may submit when using our apps. If you choose not to provide this information, we will not be able to provide you with the Applications normally.
How will we use information about you?
How we use your information depends on whether you are a user or a service provider. If you are a user, we use your information to manage your account with us, communicate with you, and provide you with various services and functions available in our applications. If you are a service provider, we use your information to verify your ability to provide services, enable you to provide services to users, manage your account with us, communicate with you, and provide you with various services. And the functions available in our applications. We also use your information to maintain our apps, and to tailor our products and services to your preferences. In addition, we use your information to market our products and services to you, and those of our group companies, partners and agents (with your consent where required by applicable law).

Who do we share your information with?

We share your data with Users and Service Providers (as applicable) to facilitate the performance of Services for you or by you, and with our third party partners and suppliers, to the extent necessary for them to provide their services, such as payment processing, insurance claims and verification. We only use the services of these third parties to process or store your information for the purposes described in this Privacy Notice. We also share your information with our affiliates for the purposes described in this Privacy Notice and with government and regulatory bodies as required by applicable law.

Where do we process your information?

Our servers may be located outside the territory. We may also transfer your information to our affiliates, suppliers and third party partners outside the Territory for the purposes set out in this Privacy Notice.

How long do we keep your information?

We retain your information for as long as necessary to fulfill the purpose for which it was collected, or as required by applicable law.

How can I exercise my rights over my information?

You may have different rights in relation to your data under applicable law and you may contact us to exercise your rights.

call us
If you have any questions, concerns or complaints, please contact us through the contact details that can be found in the Contact Us section.

How will we inform you of changes?

We will amend this Privacy Notice from time to time and notify you of updated versions via our Apps or your registered email with us. Please check back regularly for any updates or changes to this Privacy Notice.
More details about the above can be read in the sections below.

Personal information we collect

Types of personal information we collect about you
“Personal information” means information that identifies or can be used to identify, contact, or locate the person or device to which such information relates. Personal information includes, but is not limited to, name, address, date of birth, occupation, telephone number, email address, bank account, credit card details, gender, identification (including passport or national identity documents) or other government-issued identifier, vehicle and photograph information, and nationality. and the phone number of our users and non-users in your mobile phone directory, health data, related financial information and biometric information (including but not limited to facial recognition). Additionally, to the extent other information, including a profile and/or unique identifier, is associated or combined with personal information, such information is also personal information.
The types of personal information we collect depend on the circumstances of collection and the nature of the service requested or transaction being completed
To the extent permitted by applicable law, we may collect, use, store and transfer different types of personal information about you which we have grouped together as follows:
Identity data includes name, username, ID card, taxpayer identification number, user ID or other identifier, surname, date of birth, gender, place of birth, occupation, nationality, photo/Image and/or biometric data.
Contact data includes billing address(es), delivery address(es), email address(es), telephone numbers, and telephone directories.
Eligibility Data includes, in relation to a Service Provider, licences, approvals and other authorizations that allow you to operate a vehicle and provide transport or other services, and insurance policy details.
Transaction Data includes purchases or orders made by you, your interests, preferences, comments and survey responses, in relation to users, the type of service requested, and pickup and/or delivery details; In relation to the service provider, the type of services that can be accepted at that time.
Financial data includes bank account and payment card details such as the type of payment card or account used, the name of the issuer of the payment card or account, the name of the holder of the payment card or account, and the identification number of that account. or payment card, payment card or account verification code, payment card or account expiration date, as applicable, financial history (including, without limitation, payment card or account transaction history, payment card or account details and layout and /or payment card or account status and status) and credit score.
Payment Data includes details of payments or transfers made through any e-money and/or e-wallet provided by us such as information relating to usage and payment, recipient details (including their account details), payment amount made, invoice details and invoice details.
Technical Data includes details about your use of our applications such as in application messages, in application search history, Internet Protocol (IP) address, information such as previously or subsequently viewed web pages, the duration of each visit/session, and your Internet device identification (ID) or control address.          In accessing media, mobile advertising ID and other device information including information regarding the manufacturer, model and operating system of the device you use to access applications and crash logs.
Location data includes your real-time geographic location information.
We may create, use, license or disclose aggregate data such as statistical or demographic data for any purpose. Aggregated data may be derived from your personal information but is not considered personal information because this data will not directly or indirectly reveal your identity because we will ensure:
(1) Remove all identifiers so that data that, individually or combined with other available data, cannot be attributed to or associated with any person or cannot be challenged identification, and (2) the data is then combined with similar data so that the original data forms part of a larger data set.
If you provide incomplete personal information
Where we need to collect personal information by law, or under the terms of a contract we have with you, and you either choose not to provide that personal information or provide us with incomplete personal information when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example , to provide you with goods or services).

How we collect your personal information

The personal information we collect may be provided by you directly or by third parties (for example: when you register for or use the Apps, when you contact our customer service, or when you provide personal information to us).                                            We may collect information in different forms and for different purposes (including purposes permitted under applicable law).

Information obtained directly from you or your mobile device

You may give us your identity, contact information, eligibility, profile, financial and payment information, including in situations where we ask for it or when required by applicable law, when you interact with us directly or by communicating with us by mail, phone, email or otherwise. This includes personal information you provide when:

Register and create an account with us using the Apps;

Use of the Applications, including if you register as a Service Provider or use the Services as a User;
make use of any e-money and/or e-wallet facility we provide (whether as payer or recipient);
Apply as a registered or verified account holder for an electronic money facility;
Add a money source for payments in apps;
Use chat features in applications; Give us feedback or contact us.

Information collected when you use the Apps
You may provide us with technical and location data when you use and/or visit the Apps. Whenever you access the Apps through your mobile device, we will track and collect real-time geolocation information. In some cases, you will be asked or prompted to activate the GPS on your mobile device to enable us to give you a better experience using the Apps (for example, to provide you with information about how close a service's service provider is to you. You can always choose to disable information Track the geographical location on your mobile device temporarily.                    However, this can affect the functionality available in the applications.
If you use and/or when a payment or transfer is made through the e-money and/or e-wallet facilities we provide (whether as a payer or recipient), we may collect certain financial, profile and payment data relating to such payments and transfers.
In addition, when you use and/or visit the Applications, certain information may also be collected on an automated basis using cookies.                                                    Cookies are small application files stored on your computer or mobile device.            We use cookies to track user activity to improve the user interface and experience. Most mobile devices and Internet browsers support the use of cookies; But you can adjust the settings on your mobile device or web browser to refuse several types of cookies or some specific cookies.                                                                               Your mobile device and/or browser will also enable you to delete any previously stored cookies at any time.                                                                                                     However, doing so may affect the functionality available in the applications.
Information collected from third parties
We may also collect your personal information from third parties (including our agents, vendors, suppliers, contractors, partners and any other persons who provide services to us, who collect your personal information and/or perform functions on our behalf, or with whom we collaborate). In such cases, we will only collect your personal information for or in connection with the purposes for which such third parties operate or the purposes of our cooperation with such third parties (as the case may be). Specifically, if you register for a payment card or account through the Apps and/or access, add and/or link a payment card or account with the Apps (as applicable in your country), we may collect certain financial information and your financial history. (including without limitation, payment card or account transaction history, payment card or account details, maps and/or payment card or account status and status) from the issuer of such payment credentials or any other third parties.
Information about third parties that you provide to us
You may provide us with personal information relating to other third party individuals (including personal information relating to your spouse, family members, friends or other individuals). In such cases, you will of course need their consent to do so – see 'Acknowledgment and consent' above for more information.
When you use the chat features of our mobile applications, you will provide us with telephone numbers stored in your mobile phone directory to enable you to use our chat features and for other purposes.
In-car registration
We do not mandate or endorse, nor prohibit, the installation or use of in-vehicle recording devices in any vehicle. When these devices are installed and used in any vehicle, we do not collect any Personal Information from any in-vehicle recordings made by such devices, and no Personal Information is collected from such in-vehicle recordings on our behalf.                                                                                            Personal information from these in-vehicle recordings is collected solely at the discretion of the service provider.                                                                                             We have no control over the collection of Personal Information by the Service Provider and any subsequent use or disclosure by the Service Provider of Personal Information so collected. Where you are a Service Provider and choose to install and use in-vehicle recording devices in your vehicle, it is your sole responsibility to notify the User.                 Where you are a user and have any objection to the use of any Service Provider's in-vehicle recording devices, you must inform the Service Provider directly and do so at your own risk.

Use of personal information
How we use your personal information

We may use personal information collected for any of the following purposes as well as other purposes permitted by applicable law (“Purposes”):
When you are a User, we may use your personal information:
To identify and register you as a user and manage, verify, deactivate or administer your account as such;
To facilitate or enable any verification process as we may deem necessary before the Service Provider provides you with the Services or before we register you as a User, including KYC and credit scoring (where applicable);
To enable the service provider to provide you with the services you have requested;
To process and facilitate orders and payment transactions you make, including, where applicable, transactions made through any payment card or account available through the Apps;
To notify you of any transaction or activity that has occurred within the Apps or any other system associated with our Apps;
To facilitate account and/or wallet linking, if you initiate the account and/or wallet linking feature between your IrieLift Account or IrieLift Wallet and the Third Party Platform (as applicable);
To communicate with you and send you information in connection with your use of the Apps;
To notify you of any updates to applications or changes to available services;
To process and respond to inquiries and feedback from you;
To maintain, develop, test, enhance and customize the Application to meet your needs and preferences as a user;
To monitor and analyze user activities, behavior and demographic data including trends and usage of the various services available on the application;
To process and manage reward points (as applicable);
To offer or provide services from our affiliates or partners (as applicable); And
To send direct or targeted marketing communications, advertisements, coupons, surveys and information about special offers or promotions.
When you are a service provider, we may use your personal information:
To identify and register you as a Service Provider and manage, manage or verify your account as such;
To facilitate or enable any verification process as we consider necessary before we register you as a Service Provider, including for KYC and credit scoring (as applicable);
To enable you to provide services to users;
To process, facilitate and complete payments due to you in relation to any services you have provided;
To communicate with you and send you information in connection with providing your Services, including conveying user requests to you and facilitating your acceptance of such requests;
To provide you with notices and updates to the Applications or changes to the way the Services will be provided;
to provide you with a report in relation to the services you have provided;
To process and respond to user comments about the services you have provided;
To maintain, develop, test, enhance and customize the Applications to meet your needs and preferences as a service provider;
To monitor and analyze user activities, behavior, demographic data including trends and service provider response to various services available on the applications;
To process and manage your Reward Points (as applicable);
To offer or provide services from our affiliates or partners (as applicable); And
To send direct or targeted marketing communications, advertisements, promotions, surveys, and information about special offers or promotions.
Whether you are a user, a service provider or you provide personal information to us, we may also use your personal information more generally for the following purposes (although in each such case we will always act reasonably and will not use more personal information than is available) required for a particular purpose: ):
To carry out associated business operations and functions;
To monitor the use of the Applications and manage, support, and improve the performance, growth, user experience, and functionality of the Applications;
To provide assistance regarding and resolve any technical difficulties or operational problems with the Applications or Services;
To generate statistical information and analytical data for the purpose of testing, research, analysis, product development, business partnership and cooperation;
To prevent, detect and investigate any prohibited, illegal, unauthorized or fraudulent activities;
To facilitate business asset transactions (which may extend to any mergers, acquisitions or asset sales) relating to us and/or any of our affiliates.
Disclosure of your personal information
We may disclose, permit access to, or share your personal information with affiliates and other third parties for any of the following purposes in addition to other purposes permitted by applicable law:
When you are a User, for the purpose of enabling the Service Provider to perform or provide a service, including contacting you;
where you are a service provider, for the purpose of enabling a user to request or receive a service from you, including contacting you;
where required or permitted by applicable law (including, without limitation, to respond to regulatory inquiries, investigations or directives, or to comply with statutory or regulatory registration, reporting and licensing requirements), for the purpose specified in that applicable law;
When directed, requested, requested or authorized by governmental authorities, for the purpose specified in applicable government policy, regulation or law;
where there is any form of legal proceedings between you and us, or between you and another party, in relation to or in connection with the Services, for the purposes of those legal proceedings;
In relation to any verification process which we or any third party may consider necessary before the Service Provider provides you with the Services or registers you as a User, including for KYC and credit scoring (as applicable);
Where we enable our Services on any third party platform, (i) to help us obtain your personal information and/or (ii) to register or allow you to use our Services from such platforms;
In the event of an emergency relating to your health or safety (whether you are a User or a Service Provider) for the purposes of dealing with that emergency;
In a situation related to your health or public interest (whether you are a user or a service provider), we may share your personal information with government authorities and/or other organizations that may be appointed by government authorities or that cooperate with us for the purposes of contact tracing, supporting initiatives or policies or Government programs, public safety and any other purposes reasonably required;
In connection with any merger, sale of company assets, consolidation, restructuring, financing or acquisition of all or a portion of our business by or to another company, for the purposes of such a transaction (even if the transaction does not ultimately consummate);
In relation to an insurance claim, we will share your personal information for the purpose of processing the insurance claim with the insurance company we deal with or cooperate with;
To third parties (including our agents, vendors, suppliers, contractors, partners and any other persons who provide services to us or to you, perform functions on our behalf, or with whom we enter into business collaborations) or in connection with the purposes for which such third parties are engaged, to make a disclosure Assigned to relevant third parties that are technically required to process your transaction or for the purposes of our cooperation with such third parties (as the case may be), which may include allowing such third parties to offer or provide products or services to you, verify your identity, connect to your account, or conduct other activities including Including marketing, research, analysis and product development; And
When we share personal information with affiliates, we will do so for the purpose of helping us deliver applications, operating our business (including, when you subscribe to our mailing list, for direct marketing purposes), or for the purpose of them performing data processing on our behalf. For example, an IrieLift subsidiary in another country may process and/or store your personal information on behalf of a IrieLift group company in your country. All of our affiliates are committed to processing the personal information they receive from us in accordance with this Privacy Notice and applicable law.

When it is no longer necessary to link Personal Information to you, we will make reasonable efforts to remove the means by which Personal Information could be linked to you as an individual before disclosing or sharing such information.
We will not sell or rent your personal information.
Other than as stated in this Privacy Notice, we may disclose or share your personal information if we inform you and obtain your consent to the disclosure or sharing.

International transfers

When you use our Apps and Services in other countries where our Apps are also accessible (“Designated Country”), we may transfer your personal information from the country of origin (“Country of Origin”) to the Designated Country in order to enable and ensure a seamless customer experience when using our Apps abroad.
Your personal information may also be stored or processed outside of your country by our employees who work for us in other countries, or by our third party service providers, vendors, suppliers, partners, contractors or affiliates.
We will comply with applicable law and make all reasonable efforts to ensure that our overseas affiliates and all third-party service providers provide a level of protection that is comparable to our obligations under this Privacy Notice and what is required under the laws of your country.
You understand and consent to the transfer of your personal information outside of your country of origin and/or origin as described in this Privacy Notice.

Protect your personal information
Data security

The confidentiality of your personal information is of the utmost importance to us. We will use all reasonable efforts to protect and secure your personal information against unauthorized access, collection, use or disclosure by unauthorized persons and against unlawful processing, accidental loss, destruction, damage or similar risks. Unfortunately, the transmission of information over the Internet is not completely secure. Although we will do our best to protect your personal information, you acknowledge that we cannot guarantee the integrity and accuracy of any personal information you transmit over the Internet, and we do not guarantee that such personal information will not be intercepted, accessed, disclosed, altered or destroyed by unauthorized third parties. This is due to factors beyond our control.                                     You are responsible for maintaining the confidentiality of your account details and must not share your account details, including your password and one-time password.         (OTP) with anyone and you must always maintain the security of the device you use and take full responsibility for it

Data retention

Your personal information will only be retained for as long as necessary to fulfill the purpose for which it was collected, or as long as such retention is required or permitted by applicable law.                                                                                                                 We will stop retaining personal information, or remove the means by which personal information can be linked to you as an individual, once it is reasonable to assume that the purpose for which such personal information was collected is no longer served by retaining the personal information and its retention is no longer necessary for legal or business purposes. .

Please note that there is still a possibility that some of your personal information may be retained by the other party, including government organizations in some way.                    If we share your personal information with authorized government organizations and/or other organizations that may be appointed by government authorities or that cooperate with us, you agree and acknowledge that the relevant organizations' retention of your personal information will follow their respective data retention policy.                                              Information transmitted through communications between Users and a Service Provider that take place other than through the use of the Applications (such as phone calls, SMS, mobile messages or any other method of communication and collection of your personal information by our agent) may also be retained by some. means. We do not encourage the retention of personal information by these means and have no liability to you for doing so.                                                                                                                    To the maximum extent permitted by applicable law, we will not be liable for any retention of your personal information. You agree to indemnify, defend and hold us and our officers, directors, employees, agents, partners, suppliers, contractors and affiliates harmless from and against any and all claims, losses, liabilities, expenses, damages and costs (including without limitation, legal claims costs and expenses on a full indemnity basis) resulting from Directly or indirectly for any unauthorized retention of your personal information.

Your rights as a user
Your legal rights

You may have certain rights under applicable law to request that we access, correct and/or delete your personal information in our possession and control.                                  To the extent these rights are available to you under applicable law, you may exercise these rights by contacting us at the details in the section below.
We reserve the right to refuse your requests to access, correct and/or delete some or all of your personal information in our possession or control if permitted or required under any applicable law. This may include circumstances where personal information may contain references to other individuals or where the access request or correction request is for reasons we reasonably consider to be frivolous, frivolous or vexatious. In accordance with applicable law, we reserve the right to charge an administrative fee for any access and/or correction requests.

Additional notes

Other websites and services
Applications and marketing materials may contain links to websites operated by third parties. We do not control and do not accept responsibility or liability for these websites and for the collection, use, maintenance, sharing or disclosure of data and information by such third parties. Please refer to the terms and conditions and privacy policies of these third party sites to learn how they collect and use your personal information.
When you use our applications and enable your mobile device's fingerprint and/or facial recognition features for authentication purposes, please note that we do not store such biometric data. Unless you are notified otherwise, this data is stored on your mobile device and may also be stored by third parties, such as the manufacturer of your mobile device. You agree and acknowledge that we are not responsible for any unauthorized access to or loss of such biometric data stored in your mobile device.
Advertisements in our applications or marketing materials act as links to the advertiser's website and therefore any information collected pursuant to your clicking on that link will be collected and used by the relevant advertiser in accordance with that advertiser's privacy policy.

We and our partners (including vendors, suppliers, merchants and/or other third parties who engage in commercial and/or non-commercial activities with us, may send you direct marketing, advertising and promotional communications via push notifications, in-app messaging, posting, phone calls and short message service (SMS). ) chat platform, social media and email (“Marketing Materials”) if you have agreed to subscribe to our mailing list and/or agreed to receive marketing and promotional materials from us. You may opt out of receiving such marketing communications at any time by clicking on any "Unsubscribe" method included in the relevant message, or otherwise contact us using the contact details listed below. Please note that if you unsubscribe, we may still send you non-promotional messages, such as trip receipts or information about your account.

Updates to our Privacy Notice

We may review and amend this Privacy Notice at our sole discretion from time to time, to ensure that it is consistent with our future developments and/or changes in legal or regulatory requirements. If we decide to modify this Privacy Notice, we will notify you of any such modifications by means of a general notice posted on the App and/or Website, or otherwise via your email address shown in your account. You agree that it is your responsibility to review this Privacy Notice regularly for the latest information about our data processing and data protection practices, and that your continued use of the App or Website, communications with us, or access and use of the Services following any modifications to this Privacy Notice You will constitute your acceptance of this Privacy Notice and all amendments thereto.

call us

How to contact us
If you have any questions or complaints regarding this Privacy Notice or if you wish to access and/or correct your personal information, please contact the relevant data protection officer in your country:
irieliftdriver23@gmail.com
Country-specific provisions
If you are located in Morocco
This section applies if you reside in Morocco or one of the other countries.

How we collect your personal information
In-car registration

Where you are a Service Provider and choose to install and use In-Vehicle Recording Devices (IVRDs) in your vehicle, it is your sole responsibility to comply with all applicable laws (including, without limitation, any directives and guidelines issued by the Land Transport Authority and the Personal Data Protection Commission) Regarding that. For example, but not limited to, you must:
Ensure you obtain approval to install any inward-facing IVRD in your vehicle;
Ensure that any inward-facing IVRD in your vehicle is installed at an installation center approved by the relevant government authorities;
Notify us within 24 hours of installing an inward-facing IVRD in your vehicle; And
Place signs or decals on your vehicle to inform users of the use of these devices in your vehicle.

When you are a User, we will notify you via the User Application if your Service Provider installs an approved inward-facing IVRD in its vehicle, for which we have been notified of such inward-facing IVRD. If you have any objection to the use of an in-vehicle facing IVRD to any service provider, it is your responsibility to cancel your order immediately. If you become aware of the use of inward facing IVRD in any vehicle, and have not been notified via the User Applications, please notify us via the User Application so we can investigate accordingly.
National ID numbers
While you are a User, we do not collect, use or disclose your National Registration ID or other national identification numbers for the purposes of your use of the App. When you are a transportation service provider, please note that we may collect, use and disclose your NRIC or Foreign Identification Number to comply with our obligations under applicable law and to prevent, detect and investigate fraudulent activity. On applications.

language

This Privacy Notice may be translated into one or more other languages. If there is any conflict between the English version of this Privacy Notice and other language versions, the English version shall prevail.
diverse
For the avoidance of doubt, the Service Provider must also include a reference to the Transport Service Provider as set forth in the Specific Terms of Use.
If you are located in the rest of the countries that use our application.

Any content related to your personal information or comments you have made on the application.
How we use your personal information
In addition to the purposes listed in the “How we use your personal information” section above, when you are a user or service provider, we may also use your personal information for the following purposes in addition to the purposes listed above:
To achieve the purpose related to the preparation of historical documents for archives in the public interest, or for a purpose related to research or statistics with appropriate security measures;
To prevent or suppress a danger to a person's life, body or health;
As necessary to perform a contract to which you are a party, or in order to take steps at your request prior to entering into a contract;
When it is necessary to perform a task undertaken by us in the public interest, or is necessary to exercise our official authority;
As necessary for our legitimate interests or the legitimate interests of any other person or legal entity; And
As necessary and when you allow it, to post any content related to your personal information or comments you have made on the application.
language
This Privacy Notice may be translated into one or more other languages. If there is any conflict between the English version of this Privacy Notice and other language versions, the English version shall prevail.
diverse
For the avoidance of doubt, the Service Provider must also include a reference to the Transport Service Provider as set forth in the Morocco Terms of Use.